Privacy policy

At Koalu, your privacy is a top priority. We’re committed to protecting your personal information and ensuring that your shopping experience with us is both safe and enjoyable.

What information do we collect?

When you visit our website or make a purchase, we may collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (via secure payment providers)
  • Information about your order
  • IP address and browser/device information

How do we use your information?

We use your personal data to:

  • Process and deliver your orders
  • Communicate with you about your purchase or our store
  • Send you updates, promotions, or newsletters (only if you subscribe)
  • Improve our website, products and customer experience
  • Prevent fraud and ensure website security

Third-party services

We work with trusted partners to operate our online store and marketing activities. These services may collect, process or store your data under their own privacy policies. They include:

  • Shopify – Our e-commerce platform
  • Google Analytics – To understand user behaviour and improve our site
  • Klaviyo – For email marketing and cart reminders
  • Secure payment gateways like Shopify Payments and PayPal

These providers are only given access to your information when strictly necessary.

How do we protect your data?

All sensitive information, such as payment details, is processed securely through encrypted systems and is not stored on our servers.

Cookies and tracking

We use cookies to:

  • Remember your cart
  • Understand browsing behaviour
  • Improve speed and usability
  • Deliver personalised content and offers

You can disable cookies via your browser settings at any time.

Your rights

You have the right to:

  • Access the personal data we hold about you
  • Update or correct your information
  • Request deletion of your data
  • Unsubscribe from our email list anytime by clicking the link in our emails

To exercise any of these rights, simply email us at:
hello@akoalu.com (Subject: Privacy Request)

Children’s privacy

Our website is not intended for children under 13. We do not knowingly collect data from children. If you believe your child has provided personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date at the top.

Contact us

If you have any questions about our privacy practices, feel free to reach out:
hello@akoalu.com
Koalu – Perth, WA – Australia