Terms of service

Welcome to Koalu! These Terms of Service ("Terms") govern your access to and use of our website, akoalu.com (the “Site”), and the services we provide (collectively, the “Service”). Throughout these Terms, “we,” “us,” and “our” refer to Koalu.

Please read these Terms carefully before using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access the Site or use any Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Acceptance of Terms

By visiting our Site or making a purchase, you agree to these Terms, including any additional terms and policies referenced or linked herein.

Online Store Terms

  • You confirm that you are at least the age of majority in your state or province of residence, or have received consent from a parent or legal guardian.
  • You agree not to use our products or services for any unlawful purpose or to violate any applicable laws in your jurisdiction.
  • You must not transmit any worms, viruses, or malicious code that could harm the Site or Service. Violation of these Terms will result in immediate termination of your access.

General Conditions

  • We reserve the right to refuse service to anyone, at any time, for any reason.
  • You understand that your content (excluding credit card information) may be transferred unencrypted across various networks.
  • Credit card data is always encrypted during transfer over networks.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Accuracy, Completeness, and Timeliness of Information

  • The content provided on this Site is for general informational purposes only and may not always be accurate, complete, or current.
  • We reserve the right to modify content at any time, but we are under no obligation to update any information.
  • It is your responsibility to monitor changes to our Site.

Modifications to the Service and Prices

  • Prices of our products are subject to change without notice.
  • We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.

Products and Services

  • Some products may be available exclusively online and in limited quantities.
  • We have made every effort to display product images and colours accurately; however, we cannot guarantee accuracy on all devices.
  • We reserve the right to limit sales to any person, geographic region, or jurisdiction.
  • For return and exchange information, please refer to our Refund Policy.

Billing and Account Information

  • We reserve the right to refuse any order you place with us and may limit or cancel quantities purchased.
  • You agree to provide current, complete, and accurate purchase and account information for all transactions.
  • For more details, please refer to our Refund Policy.

Optional Tools and Third-Party Links

  • We may provide you with access to third-party tools, which we neither monitor nor control.
  • Use of any optional third-party tools is entirely at your own risk and discretion.
  • Our Site may contain links to third-party websites. We are not responsible for examining or evaluating their content or accuracy. Please review their policies before engaging in any transaction.

User Comments and Feedback

  • If you submit any comments, feedback, or suggestions, you agree that we may use, edit, copy, publish, or distribute them at our discretion, without obligation or compensation.
  • You are solely responsible for any comments you make and their accuracy.
  • Comments must not violate the rights of any third party or contain harmful or offensive content.

Personal Information

Your submission of personal information is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions

  • Occasionally, there may be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.
  • We reserve the right to correct any such issues and to cancel orders if necessary, even after submission.

Prohibited Uses

You are prohibited from using the Site or its content:

  • For unlawful purposes;
  • To solicit others to perform or participate in unlawful acts;
  • To violate regulations or laws;
  • To harass, abuse, insult, or discriminate;
  • To upload viruses or malicious code;
  • To collect personal information of others without consent.

Violation of these restrictions will result in immediate termination of your access.

Disclaimer of Warranties; Limitation of Liability

  • We do not guarantee that the Site or Service will be secure, uninterrupted, or error-free.
  • The Service is provided "as is" and "as available" without any warranties, express or implied.
  • We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Service.

Indemnification

You agree to indemnify, defend, and hold harmless Koalu and our partners, directors, and affiliates from any claims arising from your breach of these Terms or violation of any law.

Severability

If any part of these Terms is found to be unlawful or unenforceable, that part shall be severed without affecting the validity of the remaining Terms.

Termination

These Terms remain effective unless terminated by either you or us. We may terminate this agreement at any time without notice if we believe you have violated any part of the Terms.

Entire Agreement

These Terms, along with any policies or operating rules posted on this Site, constitute the entire agreement between you and Koalu.

Governing Law

These Terms are governed by the laws of Australia.

Changes to Terms of Service

We reserve the right to update or replace any part of these Terms by posting revisions on the Site. Continued use of the Site after such changes constitutes your acceptance of the new Terms.

If you have any questions about these Terms, please contact us at hellokoalu@akoalu.com.